There comes a point when a VPN (Virtual Private Network) like ExpressVPN is no longer necessary. Be it because you no longer require all of the benefits that a VPN provides, the service failed to meet your expectations, or for any other reason, there’s no point in wasting money, especially with customer-friendly refund policies.
ExpressVPN does not provide a free trial, but it does provide a generous 30-day money-back guarantee that allows you to test its services without restrictions during that time.
This guide will show you how to deactivate your ExpressVPN membership.
One final piece of advice: if you’re determined to cancel due to a technical issue(s), contact customer service first.
These are the most common VPN issues, and trained teams can quickly resolve them, especially since ExpressVPN’s support is available around the clock via live chat or email.
How to Deactivate and Refund Your ExpressVPN Premium package
ExpressVPN offers a money-back guarantee, allowing you to try the service risk-free.
If you are not completely satisfied with it, you have up to 30 days to request a refund.
All you have to do is ask for your money back via its live chat function, which is available 24 hours a day, seven days a week.
- Launch ExpressVPN. Go to the ExpressVPN homepage and click “My Account” in the upper right corner. Then, to sign in, enter your email address and password.
- Start a live chat. Click the “Need Help?” button in the lower-right corner. “Talk to us!”
- Begin a conversation. Request that the live chat agent cancels your subscription and issue a refund.
- When prompted, provide your account information, such as your email address.
- Allow time for approval. Continue to participate in the chat until you receive confirmation and approval of your refund.
A member of the support team informed me that receiving a refund would take 5-7 business days.
So I was surprised to receive my entire refund within three business days. Once the refund was confirmed, I received a confirmation email.
Until the phase is terminated, you will have access to your account. You should also be aware that the speed with which you receive a refund is dependent on your bank or payment method; PayPal is the fastest. Overall, it was a straightforward process, and I particularly appreciated the 24-hour chat function.
It’s nice not to have to wait for an email response.
In my experience, you should receive a response in less than a minute.
Cancellation on an iPhone
If you purchased ExpressVPN through the App Store, you must cancel through Apple. Fortunately, it’s simple.
- Navigate to “Settings.”
- Locate your name once you’ve accessed your phone’s settings.
- Choose “Subscription.”
- This will display all of the subscriptions for which you have paid.
- “ExpressVPN subscription” should be selected.
- You can now see your ExpressVPN settings.
- Select “Cancel Subscription.”
- That’s all. You’ve decided to cancel your subscription.
You must also contact Customer services to request a refund.
You must go to reportaproblem.apple.com to do so.
When you sign in, you’ll see your ExpressVPN membership, and you can request a refund by clicking “Report a Problem.”
You can inform them of ExpressVPN’s 30-day money-back guarantee, but Apple is not required to honor it.
What is the Refund Assure Policy of ExpressVPN?
ExpressVPN comes with a 30-day refund assurance, so you can purchase with optimism.
If you are not pleased, you now know how to obtain a full refund.
You are qualified for this policy regardless of the length of your membership or the reason for termination.
It’s also worth noting that this is a 30-day period, not a month.
That is, if you signed up at noon on July 1st, your subscription will expire at noon on July 30th.
Furthermore, if you change plans or upgrade, your refund assurance will be voided. Finally, after 30 days, a refund is feasible. You must demonstrate that the service was unavailable during the period and that you tried to contact support.
What Should I Do Now That I’ve Cancelled My ExpressVPN Premium account?
ExpressVPN may not have been the best option for you.
If you canceled because of the price, I don’t recommend trying a new service for free to save money.
They are usually extremely limited in terms of features and do not give a good impression of how the VPN works in the long run.
You should check out ExpressVPN different options. There are many good VPNs with excellent features that are fairly priced and come with a money-back guarantee, allowing you to test all of the unique characteristics before purchasing.
Choose one today to ensure that you remain safe online and can resume unregulated streaming, gaming, and surfing as quickly as possible.
FAQ On ExpressVPN Premium Package Termination
Is there a paid subscription option for ExpressVPN?
Yes, you can subscribe to ExpressVPN every month.
Long-term plans, on the other hand, are cheaper, as a yearly plan costs about 35% less than a monthly plan.
However, even with a yearly subscription, ExpressVPN can be costly.
If this is the case, you should look into an ExpressVPN alternative that offers comparable features at a lower cost.
When you cancel ExpressVPN, how long does it take to get your money back?
It is dependent on your bank, but ExpressVPN makes every effort to refund you within 7 working days.
When I requested my money back, I received it within four working days.
Best of all, it only took 5 minutes for my refund to be approved through the 24/7 live chat, making the process quick and simple.
Also, the speed of your refund is affected by your payment method, with PayPal providing the fastest refunds in 1 business day.
Is it possible to cancel ExpressVPN and receive a refund at any time?
As long as you are within the 30-day money-back guarantee period, you can cancel ExpressVPN and receive a refund.
This is true for all subscription plans.
However, please keep in mind that your subscription will be terminated as soon as you do this, which means you will not be able to use your entire money-back guarantee period.
If you want to use your membership until the end or if you think you might want to renew it later, log in to your ExpressVPN account and disable the automatic renewal setting.
This method does not provide a refund, but it allows you to continue using your membership until it expires.