The method you signed up for SiriusXM determines how you discontinue your subscription. If you signed up for SiriusXM via the smartphone application, you must deactivate via phone. Otherwise, you must notify SiriusXM’s contact center either online or by phone.
SiriusXM is associated with radio for some people. Even if you’ve had it for years, there may come a time when you don’t want to pay the monthly fees for SiriusXM. Whatever your reason, there are several ways to deactivate a SiriusXM membership. Which one you use will be determined by how you registered in the first place.
This service’s trial version is one of its most appealing features. Nevertheless, once that period expires, you must choose a premium service. Whether you used the trial version or bought a new car with the trial, you should deactivate SiriusXM before the month-to-month payment begins. Fortunately, there are several ways to deactivate SiriusXM, either over the phone or online. We’ll show you how to do just that in this article.
How to Cancel SiriusXM Online Without Calling
The only way to deactivate SiriusXM was to contact their support service and speak with a representative, this was the only channel you could delete your account before others were introduced.
Today, the terms for premium services on the official website still state that calling the company is required to terminate the paid membership.
These terms of service only apply if you want to deactivate your satellite service. Termination options for online radio are much more direct. SiriusXM recently added a chat option that facilitates interaction with an operative online.
Here’s how to join that chat:
- Log in to your account on the SiriusXM website.
- Go to “Manage Your Account.”
- Choose “Change Billing Info” from the drop-down menu.
- Select “Cancel Service.”
- If you’re canceling your membership to the online radio service, you can do so at this point.
- Continue to the next step to deactivate the satellite service.
- You will be given the choice to speak with an operator or chat with the company via a dialog box window.
- Click on the “chat with an agent” text that has been highlighted.
- A chatbot will provide you with several options.
- When asked what you wish to do with your account, type “cancel” when prompted.
This is important to note that the representative may offer you varying subscription services, usually at a discount, instead of instant termination. They’ll probably also tell you that if you’re certain you want to cancel, you should call the company. Finally, the agent will inform you that your membership fee will be terminated at the end of the current payment period.
However, there is one tip that may help to speed up the process. Several users were able to terminate SiriusXM without calling after informing the agent that they were calling from California. Some of the users in question were not California residents, as evidenced by their payment addresses.
Nonetheless, they were able to terminate SiriusXM via chat. This is due to a bill passed in 2018. This bill affects businesses that provide subscription services or free trials and requires customers to terminate the service through the same method they signed up for. To put it another way, if you signed up for the trial online, you can also deactivate it online. The law in question only applies to California residents.
However, simply stating in the chat that you live in that state appears to be effective when terminating SiriusXM. Using the DoNotPay website may be a more convenient option than chatting or calling the company. This website can instantly cancel your SiriusXM account, and you will receive an email confirming the action.
To use this procedure, you’ll need to do the following:
- Set up an account or log in to DoNotPay.
- You should be aware that there is a $36 yearly membership fee for setting up an account.
- Navigate to “Find Hidden Money.”
- In the field that asks for the service name, type “SiriusXM.”
Following these steps, the app will notify you when your account is canceled.
Canceling SiriusXM by Phone
You will not need to contact SiriusXM to cancel your subscription. Canceling the satellite service, on the other hand, will necessitate a phone call.
The phone number to dial is 1-888-539-7474. You’ll be connected to a company representative who will ask you why you’re canceling and offer any available solutions to your problem. Take note that agents are available from 8 a.m. to 11 p.m. every day except Sunday, when they are available until 8 p.m. If you’ve only agreed to sign up for online radio, you should contact the satellite company as well.
Even if you can deactivate via chat, it is best to call to ensure the process is complete. Representatives will often offer special deals and significant discounts over the phone to keep you as a subscriber, and you may end up choosing those options rather than terminating.
Cancel a SiriusXM Trial Version Before Being Billed
After you sign up for a free trial, SiriusXM will send you an email informing you that the service will be discontinued once the trial period expires. If you receive such an email, the only way you will be billed is if you choose a subscription plan before the trial period expires.
If, on the other hand, you were drawn in by a special offer, such as a three-month subscription for a dollar, and decided to sign up, you will be charged once the special time has ended, the regular service pricing. In that case, you must either cancel the service before the period expires to avoid being billed or continue your subscription at the regular price. Contingent on which SiriusXM paid service you have enrolled to, you can deactivate it either online or by telephone.
The online radio can be terminated via the SiriusXM website, but the satellite service must be terminated via chat or phone with an agent. Canceling online is a simple process.
What you’ll need to do is as follows:
- Log in to the SiriusXM website.
- Navigate to “Manage Your Account.”
- Select “Change Billing Information.”
- Select “Cancel Service.”
Should you need to contact an agent to deactivate your trial version, you’ll be able to do so at this point. You can then speak with SiriusXM customer support about your choices.
Another option is to call the company at 1-888-539-7474. This will allow you to speak with a live agent and confirm your cancellation. Another advantage of phone calls is that you may be given a better option for proceeding with your membership.
Is it simple to deactivate SiriusXM’s Paid subscription?
Given that many offerings allow for instant termination via their apps or websites, SiriusXM may not be the most user-friendly option on the market. Based on the services you’ve enrolled in, you may need to visit the company’s website, chat with an agent, or even call them to deactivate.
Of course, speaking with a support agent will not be as simple as terminating via an automated method. Users are typically persuaded to stay with the company and renew their memberships by live agents.
This may be useful in some cases because they may offer deals during the conversation. If you are set on canceling the subscription, however, the process will be unreasonably lengthy and will help neither side. When everything is taken into account, canceling SiriusXM could be made easier. Nonetheless, while it can be time-consuming, the option is easily accessible to all users.