Whirlpool Top Load Washer Troubleshooting

Whirlpool Top Load Washer Troubleshooting

If your Whirlpool Washer is not making any noise and is not working, it could be due to several issues. While there are several reasons why you might need to troubleshoot your Whirlpool, such as the water not filling enough or overfilling, use this guide only if you notice that your washer is making no noise or attempting to function.

The following are some of the reasons it might not be working properly: 

  • Not properly plugged in
  • The current is not reaching the outlet.
  • The water supply valve was not properly turned on Filter screens were clogged
  • The door lock switch is not working.
  • The washer’s motor is not working. 
Whirlpool Top Load Washer Troubleshooting
Whirlpool Top Load Washer Troubleshooting

Check and Plugin your Power cord

This is the most basic repair for a broken Whirlpool clothes washer.

Before starting the washing cycle, make sure your electrical cord is completely plugged in.

Don’t worry, we’ve all forgotten about it. 

Check the Current

Use a voltage tester to ensure that your electrical outlet is receiving the correct voltage.

If it isn’t receiving voltage, make sure it isn’t being controlled by a switch that has been accidentally turned off.

Another possibility for an outlet not receiving voltage is that the fuse has blown or the circuit breaker has tripped.

To see if the voltage is fixed, try resetting the circuit breaker.

Another problem is a ground fault circuit interrupt, which can trip an outlet.

(These are frequently found in bathrooms or near bodies of water.)

To see if the voltage issue is resolved, press the reset button. Check the outlet box if you suspect loose wiring, as this is where wiring typically wears out. 

Locked Door

As a precautionary measure, the washing machine may not operate if the door lock is defective.

W11307244 is the part number for replacing the lid lock latch assembly.

This is one of the more common causes of these models failing, but thankfully the replacement is simple.

Unplug your washer and use a screen driver to remove the back panel.

After that, simply disconnect the wire harness from the door latch assembly and reconnect the new door lock assembly in your Whirpool WTW4850HW or WTW4955HW model. 

Screen Filters

The water inlet valve for both hot and cold water is located at the back of the washer. To prevent debris from damaging the Whirpool top load washer, the supply hoses should have a filter screen.

If it becomes clogged, the water pressure may be too low for the clothes washer to function properly.

Unplug the washer from the outlet and turn off the water supply at the wall to test this.

At this point, you’ll need a bucket to catch any excess water on the floor. The two water hoses will then connect to the back of your Whirlpool. Disconnect them all and place the hoses in the bucket. The filter screen is unlikely to be damaged and will most likely just need to be cleaned of any debris.

Clean away any build-up, but be careful not to damage the screens.

Reconnect the water hoses and see if this solves your Whirlpool problem.

If the screens become damaged, the entire water valve must be replaced. 

Washing Machine Motor

If you’ve exhausted all other possibilities for why your WTW4850HW or WTW4955HW isn’t working, you may have a bad motor, or it may have simply worn out over time.

Replacing a washer motor can be more expensive and time-consuming than some of these fixes, so make sure you have the right part number and tools before you begin.

While not necessary, a magnetic screw catcher can be useful when working with appliances to keep them all in one safe location as you move around. 

Tools required:

  • a large pair of pliers
  • 5/16″ electrical tape in the socket
  • a 1/2-inch socket
  • Screw catcher made of magnets

Before you begin, unplug your power cord and turn off the water supply.

After you’ve moved your washer away from the wall so you can easily access it, use pliers to remove the hot and cold supply lines from the inlet valve on the back of your Whirlpool, then twist by hand.

Water will almost certainly spill out.

Remove the drain hose from the bottom of the washer by releasing the hose clamp with the pliers.

Secure the washer lid with electrical tape and tip the washer on its back. Because it is heavy, seek assistance if necessary. 

Remove the plastic belt guard with your socket or nut driver, then disconnect the drive motor wire connector and the drive belt.

This can be done without the use of any tools. Take care not to overstretch the belt.

If you need to replace the belt, now is the time to do so. Part #W11239857 is required for this.

Remove the mounting screws with your 12-inch socket.

Take out the old motor. After that, simply position the new drive motor part #W10832724 on the gearcase and tighten the screws to secure it, just as you did in the previous step. This is the time to change the belt as well, so either uses the old belt if it is still in perfect shape or slide the new one onto the belt gears.

Turn the larger gear numerous times to ensure the belt is properly aligned. You’ll be able to see the motor moving at the same time.

Repeat the process you used to remove everything in reverse.

Replace the belt guard with the screws after connecting the wire connector.

Once the washer is upright, remember to connect each of the three hoses on the back, making sure to connect the hot and cold water correctly, turn on the water, and plug in the washer. 


If your washer is still under warranty, contact Whirlpool (or wherever you purchased it).

Beyond that, consult the washer’s tech sheet, which is located inside the machine and contains instructions on how to enter the washer into diagnostic mode as well as what any error codes that may appear specifically mean. 

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