How to Fix the Top Half of the touch screen not Working on Samsung Phones

How to Fix the Top Half of the touch screen not Working on Samsung

Picture this: you’re scrolling through your favorite apps, and suddenly, your touch screen decides to play a game of hide-and-seek, leaving the top half unresponsive to your taps and swipes. It’s a frustrating circumstance that may turn using your Samsung mobile into a chore. In this guide, we’ll tackle the issue head-on and explore how to get the top half of your touch screen back in action.

Supported Samsung Galaxy Device

Samsung Galaxy F34, Samsung F32, Samsung F31, Samsung F30, Samsung Galaxy Z Fold 5, Z Fold 4, Z Fold 3, Z Fold 2, Z Fold, Samsung Galaxy Z Flip 5, Z Flip 4, Z Flip 3, Z Flip 2, Z Flip, Samsung Galaxy M34, Samsung M33, Samsung M32, Samsung M31, Samsung M30, Samsung Galaxy F54, Samsung F53, Samsung F52, Samsung F51, Samsuing F50, Samsung Galaxy A24, Samsung A23, Samsung A22, Samsung A22, Samsung A21, Samsung A20, Samsung Galaxy F14, Samsung F13, Samsung F12, Samsung F11, Samsung F10, Samsung Galaxy M54, Samsung M53, Samsung M52, Samsung M51, Samsung M50, Samsung Galaxy A54, Samsung A53, Samsung A52, Samsung A51, Samsung A50, Samsung Galaxy A34, Samsung A33, Samsung A32, Samsung A31, Samsung A30, Samsung Galaxy M14, Samsung M13, Samsung M12, Samsung M11, Samsung M10, Samsung Galaxy S23 Ultra, Samsung S23 Plus, Samsung S23, Samsung S22, Samsung S22 Ultra, Samsung S21, Samsung S21 Ultra, Samsung S20, Samsung S20 Plus, Samsung Galaxy A14, Samsung A13, Samsung A12, Samsung A11, Samsung A10, Samsung Galaxy F04, Samsung F03, Samsung F02, Samsung F01, Samsung Galaxy A04e, Samsung A03e, Samsung A02, Samsung A04s, Samsung A03s, Samsung Galaxy Xcover 6, Samsung Xcover 5, Samsung Xcover 4, Samsung Xcover 3, Samsung Xcover 2.

In this article, we’ll address the problem front and show you how to reactivate the top half of your touch screen.

Understanding the Problem

Before we go into remedies, let’s solve the enigma of this vexing bug.

Touch Screen Digitizers’ Layout

A touch screen is made up of layers, and the digitizer is the component that converts your touch into actions on the screen. Specific sections may become unresponsive if the digitizer is not operating correctly.

Why the Top Half Might Stop Responding

Physical damage, software errors, and even manufacturing flaws might cause certain areas of the touch screen to fail. If your upper half isn’t reacting, there are several possible causes.

Basic Troubleshooting Procedures

Begin with these easy measures if your upper half is unresponsive.

Restarting the Device

Sometimes all it takes is a new beginning. Restart your device to eliminate any transient problems that may have contributed to the problem.

Checking for Software Updates

Check that the software on your device is up to date. Manufacturers frequently offer updates that feature bug fixes, including improvements to touchscreen responsiveness.

Removing Screen Protectors and Cases

Touch sensitivity may be compromised by a thick screen protector or cover, particularly at the edges. Try removing them temporarily to see if the issue persists.

Calibrating the Touch Screen

Calibrating your touch screen can recalibrate touch sensitivity settings and potentially resolve the issue.

Adjusting Touch Sensitivity Settings

Examine the touch sensitivity settings on your smartphone. You can change how the screen responds to touch on some devices.

The Touch Screen Calibration Procedure

Calibration entails precisely recalibrating touch sensitivity by following on-screen directions. This can help with misalignment concerns.

Safe Mode to Diagnose Third-Party App Interference

Start your smartphone in safe mode to see whether third-party apps are causing the issue. If the problem goes away, it’s most likely due to an app conflict.

Software Bugs and Fixes

Software faults may also be to blame. Here’s how to deal with them.

Delete App Cache and Data

App data that is problematic can interfere with touchscreen operation. Clear the cache and data for bothersome applications in your app settings.

Factory Reset as a Last Resort

Only consider a factory reset if all other alternatives have failed. This wipes your device clean, so make a backup before proceeding.

Hardware Problems and Solutions

If the software is not at blame, there might be a hardware issue. Here’s what you should do.

Checking for Physical Damage

Examine your smartphone for any evident physical damage, particularly at the top half of the screen. Touch problems might be caused by cracks or collisions.

Replacement of a Faulty Digitizer

If the digitizer is damaged, it is preferable to obtain expert assistance in replacing it. This is a difficult process that necessitates the use of specific instruments and knowledge.

Preventing Future Issues

Prevention is essential. Here’s how to avoid a repetition of this vexing situation.

Careful Handling and Device Protection

Treat your device with care, and avoid unnecessary drops or impacts. Invest in protective accessories like cases and screen protectors.

Regular Software Updates

Stay on top of software updates to ensure your device is equipped with the latest bug fixes and improvements.

How can I enter my gadget into safe mode?

Booting your smartphone into safe mode might assist in diagnosing and troubleshooting difficulties caused by third-party programs. The procedure may differ somewhat based on your device model, but here’s a basic guide:

  • Hold down the power button: Hold down the power button on your smartphone until the power choices menu displays.
  • Long press on “Power Off”: On the power choices menu, you’ll normally see options like “Power Off,” “Restart,” and “Emergency Mode.” Long press the “Power Off” option.
  • Confirm in Safe Mode: A pop-up window will appear asking whether you wish to reboot your device in safe mode. Confirm by tapping “OK.”
  • Device Reboots: Your device will now reboot in safe mode. You’ll notice “Safe Mode” text at the bottom left or right corner of the screen, indicating that you’re in safe mode.
  • Diagnose and troubleshoot: Only pre-installed system programs are active in safe mode, while third-party apps are temporarily disabled. Check your device to check if the problem persists. If the issue doesn’t occur in safe mode, it’s likely caused by a third-party app.
  • If the problem does not appear in safe mode, it is most likely caused by a third-party software.
  • Exit Safe Mode: To exit safe mode and return to regular functioning, simply restart your device as usual.

Keep in mind that some device models may require slightly different procedures, so consult your device’s user manual or the manufacturer’s official website for detailed instructions customized to your model. Safe mode is a useful tool for discovering problematic apps and removing or troubleshooting them to restore regular device performance.


Dealing with the non-responsive upper half of your Samsung device’s touch screen can be a frustrating experience. However, armed with a variety of troubleshooting techniques, you can frequently diagnose and resolve the problem yourself. Remember, if you’re unsure or the problem persists, don’t be afraid to seek expert help.


Can a software update resolve touchscreen problems?

Yes, software upgrades frequently include bug patches that address touchscreen issues.

Is removing my screen protector and case safe?

Yes, temporarily removing them can aid in determining whether they are the source of the problem. Just make sure you handle your gadget with caution.

What if, after exhausting all troubleshooting options, the top half of my screen still does not respond?

If the issue persists, it’s advisable to contact Samsung support or visit an authorized service center for professional help.

Is it possible to replace a digitizer at home?

Replacing a digitizer requires specialized tools and expertise. It’s recommended to seek professional assistance for this task.

How can I prevent future touchscreen issues?

Handle your device carefully, invest in protective accessories, and keep your software up to date to minimize the chances of future issues.

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